Garden Genie

Free Shipping above ₹899 | All India Delivery
All dispatch-ready products undergo thorough quality checks. We ensure that the products are fit for the purpose for which they are intended. However, in the rare event where you are not completely satisfied with the product you receive, then following is the procedure to return the goods.
  • You can return the product(s) within 7 days of receiving the shipment, provided they are in their original purchase condition. If you fail to contact us within this time period with a return request, unfortunately no refund or exchange will be entertained.
  • You are required to send the package back to us at J-71, Ashok Chowk, Adarsh Nagar, Jaipur, (Rajasthan) 302004; India. The shipping cost will be borne by the sender and is non-refundable.
  • You can choose to either replace the item returned or have the amount refunded.
  • If you wish to exchange your purchased item, contact us via email at (, informing us of the issue and the product you will like to purchase in exchange.
  • Before you receive the exchanged product, you will have to send the original product back at -71, Ashok Chowk, Adarsh Nagar, Jaipur, (Rajasthan) 302004; India, bearing the shipping costs.
  • After inspection of the product, which should be unused with price tags and packaging intact, the exchange item will be dispatched
  •  If you opt for a refund, intimate us in writing, preferably by email (, mentioning the order number, product name, and bank details.
  • The refund, barring the shipping amount, will be initiated only after the products are received at the warehouse and examined to be in the original purchase condition, without any visible signs of use or damage. A complete refund, including the shipping amount, is processed only in case a wrong item is sent.
  • It may take upto 30 days for the refund to be processed and completed from our side. Please note, refund time also depends on the time taken by your bank.
  • Delivery of a product purchased on our Website beyond the date indicated by us as the outermost delivery date will not entitle you to a refund of the amount paid by you for such a product if the delay in delivery has occurred due to Force Majeure or if the delivery details provided by you are inaccurate.

In case you want to cancel an order that you have received, please send us a written request on  or contact us at +91 7850990864 providing reasons for the cancellation.

Please note that the amount is refunded only under the following circumstances:

(a) Incorrect item sent

(b) If the package received is tampered with and in a bad shape

(c) Due to some discrepancy in the pricing catalogue, you have been charged a higher price than mentioned.

(d) We hold the right to levy a cancellation fee which shall be determined on a case to case basis and shall be communicated to the customer on their email request.

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